The owner of the online store NORDICGOODS.EU (hereinafter referred to as the online store) is OÜ NORDIC GOODS (registry code 14703159 ), located at Saare maakond, Muhu vald, Liiva küla, Tõnise, 94701.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. All prices of goods sold in the online store are in euros.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Payment methods
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki.
Latvian bank links: Swedbank, SEB, Citadele ja Luminor.
Lithuanian bank links: Swedbank, SEB, Citadele, Luminor ja Siauliu bankas
Other: Visa/Mastercard
NB! When paying with Estonian bank links please click “Tagasi kaupmehe juurde” button.
All payments are processed by Maksekeskus AS. Payments are made outside Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details.
The owner of the online store is the processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to out of stock or for any other reason, the purchaser will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days.
Shipment and shipping methods
Goods are shipped to the following countries:
EU (Estonia, Latvia, Lithuania, Finland, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Germany, Denmark, Spain, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia.)
Outside EU (Australia, Belarus, Brazil, Canada, Switzerland, China, United Kingdom, Hong-Kong, Iceland, India, Israel, Japan, Korea, Mexico, Malaysia, Norway, New Zealand, Russia, Serbia, South Africa, Thailand, Turkey, Taiwan, Ukraine, USA.)
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 1-3 business days of the date of entry into force of the contract of sale.
All shipments to EU countries generally arrive at the destination specified by the purchaser within 3-8 business days of the date of entry into force of the contract of sale.
All shipments outside of EU generally arrive at the destination specified by the purchaser within 30 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Estonia, Finland, Latvia and Lithuania shipping methods include Smartpost, Omniva parcel lockers.
For all other countries, shipments are handled by Parcel fellows.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.)
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal on the web site(the form for which can be found here: declaration of withdrawal) or manually filled out form to the e-mail address [email protected] within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing: [email protected] or calling: +372 528 9181 .
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to [email protected] or submitted by calling +372 528 9181 .
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.